The exercise
Rank the top problems
you need technology to solve
Seven challenges Dental & Health InsurTech leaders are bringing to technology. Drag to rank — most pressing at the top.
Live benchmark
Submit your ranking and we'll show you how it compares against every other payer leader who has submitted. We'll send the full results to everyone after NADP Converge.
- 1Claims Processing & AdjudicationManual handling drives cost, errors, and cycle time.
- 2Fraud, Waste & Abuse DetectionBetter data tooling recovers leakage hiding in plain sight.
- 3Provider Network ManagementSlow credentialing and inaccurate directories frustrate members and regulators.
- 4Member Experience & EngagementMembers don't understand their benefits, driving avoidable calls and complaints.
- 5Prior Authorization & Clinical ReviewA friction point for providers and a growing regulatory target.
- 6Data & InteroperabilityDisconnected systems obscure cost, quality, and risk.
- 7Risk & Utilization ManagementPredictive tools find high-cost members and care gaps earlier.
Technology Leaders.
Domain Specialists.
Faster claims. Greater security. Quieter operations. Engineering for regulated Dental & Health InsurTech.
25+ years working closely with payers to deliver success. We're sponsoring Session 4 (the technology session) because it reflects exactly where we sit: deep domain expertise paired with modern engineering.
A 60-second exercise
Rank the seven challenges keeping payer leaders up at night.
Drag seven operational pressures, from claims automation to risk adjustment, into the order they matter most for your business. We'll show you how your ranking compares to the wider NADP community in real time.
For every completed ranking, 8 West donates $10 to the NADP Foundation - our small contribution to the people advancing dental benefits.
In person · NADP Converge 2026
Let's talk shop at Converge.
We'll have a booth on the exhibit floor throughout the conference - come find us. Bring your technology problems, challenges and questions. And even if we can't help, we promise we're great listeners!
Why 8 West
A focused partner for
dental & health insurtech.
25+ years inside regulated payer environments. Tap a pillar to see how we move the needle.
Cut cycle time and errors.
Adjudication engines, auto-pricing, and exception workflows built for the realities of dental and health claims at scale.
What this looks like
- —Senior engineers embedded with your domain leads
- —Production-ready code, not slideware
- —Measured against your CFO's targets, not ours
Trusted by
A selected roster of payers that we've worked with over the years.
Try it · 60 seconds
Will AI create value in your business?
Across the organizations we work with, eight factors consistently separate successful AI adoption from projects that struggle to gain traction. Adjust the sliders, see where you stand, and discuss your results with our team.
A working data warehouse exists; quality and lineage are improving but inconsistent.
Straight-through processing on standard claims; exceptions still consume most adjuster time.
Modelled detection in pilot; reviewer tooling exists but isn't measuring lift.
Model register and review committee in place, but audit trails are inconsistent.
Either a small internal team or an occasional partner, but not both working in sync.
Digital-first for common journeys; conversational support in pilot for one channel.
FHIR / X12 APIs available for core flows; partner self-service is emerging.
Continuous control monitoring in place; gaps remain around third-party and AI risk.
Strategic Product Partner
TriForza
TriForza is an ISO 27001-certified, benefit management platform purpose-built for dental payers. As TriForza's professional services partner, 8 West works alongside their platform team to operate as a single, accountable partnership, combining deep dental domain expertise with modern engineering and delivery capability.
"8 West understand the dental payer world end-to-end. They don't need a translator."
— A regional dental plan COO
Ecosystem Partners
Platform and cloud relationships we lean on to deliver regulated payer programs.
Snowflake
Salesforce
Microsoft
AWS
Ox Security
Datadog
Liminal
NADP Converge · Indianapolis
Come find us
at our booth.
We're there for the full conference. Drop your details — Mark or Colum will reach out with a time that works.